Shipping policy

Shipping Carriers

All orders are shipped via Purolator to ensure fast, reliable delivery. Tracking information will be provided by email as soon as your order is shipped.

Processing Time

Orders are typically processed within 1–2 business days. During peak seasons or sales events, processing times may be slightly longer.

Shipping Times

  • Maritimes (NB, NS, PEI): Next-day delivery (business days only)

  • Other Canadian Provinces: 2–5 business days depending on location

  • Remote Areas: Delivery times may vary

Please note that delivery estimates are based on business days (Monday–Friday) and do not include weekends or holidays.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your Purolator tracking number so you can monitor your delivery in real time.

Shipping Restrictions

We currently ship within Canada only. If you’re located outside Canada, please contact us directly to discuss possible arrangements.

Damaged or Lost Packages

If your package is delayed, lost, or arrives damaged, please contact us right away. We’ll work with Purolator to resolve the issue quickly and make it right.

If you have placed an online order and it has already shipped, shipping charges will not be refunded. Once your order leaves our building, it becomes the customer’s responsibility to ship it back to us.

For any returns, please call 506-531-6463 to request an RMA number.
You will be asked to provide:

  • Your original invoice number

  • Photos showing the product is factory sealed before returning it

Once you ship your order back, please send us the tracking number via e-mail to info@thethingshop.ca

After we receive and inspect your return, a refund will be issued minus outbound shipping charges and a restocking fee.

  • Within 30 days of purchase: A 10% restocking fee applies to all online returns.

  • Alternatively, you may choose store credit within 30 days — no restocking fee will apply, and an electronic gift card will be emailed to you.

Products that are final sale:

  • Liquids

  • Batteries

  • Chargers

  • ESCs or Servos

  • Any sale made with discounts or promotions

Sealed Products Only:

All other items on your order may be returned with management approval within 30 days of purchase.
After 30 days (starting on the 31st day), all sales become final.